Complaints Handler jobs in West Midlands (County)

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  1. Insights Lead - Complaints

    Posted a week ago by Orbit Group

    Salary:
    £33,600/annum group incentive bonus to 15%, 27 days holida
    Location:
    The Customer Hub, Coventry
    Job Type:
    Permanent

    In this exciting newly created position of Complaints Insights Lead. In this role you will need to use data to identify trends and themes for when/why things go wrong for customers across their customer journey. Using root cause analysis techniques, you will demonstrate strong stakeholder … more

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  2. Executive Officer(EO) - Band D

    Posted a week ago by Brook Street

    Salary:
    £12.74 - £14.09/hour
    Location:
    Birmingham, West Midlands
    Job Type:
    Temporary

    Our public sector client based in Birmingham is looking for an executive officer to join their team as a complaints officer. This is currently a temporary role until January 2025, but it is highly likely to be extended. This is a full-time role, Monday to Friday, 37 hours per week. The pay … more

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  3. Exams Officer and Awarding Organisation Coordinator

    Posted a week ago by Pathway Group

    Salary:
    £24,000 - £27,000/annum
    Location:
    Birmingham, West Midlands (County)
    Job Type:
    Permanent

    Complaints Management. Serve as the Complaints Officer, managing and resolving complaints in accordance with company policies. Surveys & Feedback. Lead the dissemination of learner surveys and feedback collection to ensure continuous improvement of services. Data … more

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