Application Support - Shift Lead
Posted 18/06/2024 by Be-IT Resourcing Ltd
- Salary:
- £35,000 - £45,000/annum
- Location:
- Edinburgh
- Job Type:
- Permanent
Ensure adherence to Service Level Agreements. Track and report SLA metrics. Address escalated issues from customers and internal stakeholders. Track team metrics and provide coaching to improve productivity. Identify and implement enhancements to internal processes and policies. … more