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Posted 09/09/2024 by Colbern Limited
To monitor the quality of contacts received via all access channels; telephone, online (Web) emails, face to face and letter through the Customer Service Division that result in complaints ensuring the learning from complaints is used to support the business in a cycle of continuous … more
Posted 02/09/2024 by Pension Protection Fund
Our culture combines private sector standards with a public service ethos. In 2024, we have had considerable industry engagement as we have taken on board the Department for Work and Pension's (DWP) review recommendations for the PPF to work with the Government to explore opportunities to … more
Posted 10/09/2024 by Social Personnel
Construct and develop EHC Plans from approved assessments to achieve stated objectives and outcomes in relation to the needs of individuals, reflecting as closely as possible service users' aspirations. 1. Construct and develop Multi-Agency Plan (MAP) of Support if assessment determines … more
