POSITION: Accommodation Services Support Navigator

LOCATION: Liverpool

HOURS: 42 hours per week

SALARY: £26,208

Main purpose of the role:

Ensuring the delivery of a high-quality housing and support service that provides accommodation to 16-21 year olds.

Core responsibilities of the role will be:

• Provide a pro-active trauma informed, person centred & strength-based intervention service through individual safety planning and personal support.

• Focus and prioritise service users who face additional barriers to accessing support and engaging in safety & support planning.

• Deliver best practice housing and support service, appropriate to clients needs.

• Attend regular one to one supervision meetings and team meetings.

• Delivering clearly defined outcome targets for service users, ensuring quality assessments are consistently maintained to the highest level.

• Implementing policies and procedures to ensure effective service delivery.

• Promoting the highest levels of service user consultation, communication, and partnership in all aspects of service delivery.

• Ensuring that the development of and access to education, training and employment opportunities are central to the service.

• Ensure that key performance indicators (e.g. voids, arrears and quality standards) are met within the upper quartile for the sector.

Advocate for residents with agencies who can help to provide whole person responses by:

• Understanding the role of all relevant statutory and non-statutory services available to service users and how your role fits into them.

• Providing advocacy, emotional and practical support and information to service users in relation to legal options, housing, health and finance.

• Working directly with all key agency partners to address the safety of service users and ensuring that their safety & support plans are coordinated.

In accordance with Local Solutions case management policy: Be proactive in carrying out periodic case reviews based on a review of risk and support which:

• Provides feedback to your team, clients and external partners.

• Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.

• Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.

• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.

• Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.

• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.

Other Duties

• To deliver additional provision/group-based work with sourced funding.

• Ensure compliance with all legal, regulatory and contractual requirements including Data protection, confidentiality, child protection and adult safeguarding.

• Ensure there is robust engagement and involvement of service users re service improvements.

Special Instructions:

• To ensure a safe working environment in accordance with Health and Safety Regulations.

• To attend fire drills and staff meetings.

• To attend training events as required.

• To respect the confidential nature of personal information.

• This post is subject to DBS disclosure.

General Skills and Experience:

• Relevant experience and/or qualifications in housing support.

• Experience and knowledge of providing support to people with multiple and complex needs.

• Knowledge and practical experience of using IT.

• Good communication skills.

• Resilient and robust with a positive outlook.

• Ability to adapt to changing circumstances.

• Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.

• Flexible working patterns.

This job description is intended to be a guide to the principal duties and responsibilities of the post and includes specific tasks by way of illustration. It is not intended to be a definitive or exhaustive list. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post.