PURPOSE OF JOB                         

TO ENSURE COMFORT, SATISFACTION AND WELL BEING IS CATERED FOR IN A FRIENDLY, HELPFUL, EFFICIENT AND PERSONALISED MANNER AT ALL TIMES AND THAT THE CUSTOMERS ARE OFFERED THE HIGHEST HOTEL BALLINA STANDARDS. AS WELL AS MAXIMISATION OF SALES OPPORTUNITIES.

O Have thorough knowledge of service standards required for breakfast, lunch, dinner and bar service.

O To report any guest's complaints or problems to a member of the Restaurant Management or Duty Manager.

O To co-operate with colleagues and other departments to ensure the best possible service.

O Prepares mise en place, folding napkins, cleaning, filling cruets, polish silverware and cutlery.

O Take orders and assists guests with any questions regarding menus or beverage.

O Serve guests food and drink as per established standards.

O Provide service throughout the meal.

O Clean, lay up and clear tables.

O Stock up and replenish service points as necessary.

O Carry out routine cleaning of restaurant, lounge and bar, ensuring tables and chairs are in good repair and arranged properly.

O Assist in taking reservations and in seating guests.

O To explain the method of service to customers for Breakfast and Room Service

O To provide food and beverage service to customers in the lounge and bar areas.

O To ensure that the restaurant, lounge and bar areas are clean, the tables laid properly and all cutlery and glassware is polished.

O To ensure condiments, butters, ketchups etc. are sufficiently stocked.

O To ensure that you are aware of any specials available on the menu, and the availability of those items, to be aware of any "off the menu" items.

O To ensure that all guests are served with friendly and efficient service.

O To ensure to give a personal greeting to guests on their arrival and departure, where possible and encourage them to return to the restaurant/lounge/bar. Try to use the guest's name where possible.

O At the end of each shift ensure that you leave the restaurant/lounge/bar as you found it; clean, properly laid tables, polished cutlery and glassware and fully stocked condiments

O It is imperative that employees ensure that they "up sell" (promote) products at every opportunity, i.e. side orders, wine, drinks, desserts, tea/coffee etc

O Report for duty clean and tidy, wearing the correct uniform to Company standard ensuring your name badge is worn at all times whilst on duty. To ensure a high standard of personal hygiene.

O Your primary goal at all times must be Customer Care.

O Maintain cleaning programme in operation.

O Note and report maintenance needed to your supervisor or manager.

O Secure keys, be fully aware of the key security policy.

O When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.

O Ensure daily Sign In/ Sign Out sheets including breaks are completed on a daily basis.

O To carry out the hotels customer relation policy.

O Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.

O Ensure that eating and drinking is confined to the staff canteen only.

O To participate in all training programmes scheduled for you.

O To participate in daily '15 minute' standards training.

O Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to abide by these at all times.

O To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from your Department Manager.

O To maintain departmental standards at all times.

O Responsible for ensuring that all start up documents i.e. Application Form, Contract of Employment, Employee Handbook, Job Description and other relevant forms along with legal requirements such as Photo, Passport, GNIB, letter from college etc.. (in the case of non-nationals) are given to the HR Department prior to commencement.

O To attend and support hotel and departmental meetings as requested.

O To participate in job chats and performance appraisals.

O To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.

O To work towards achieving high hotel inspection results from AA, RAC, Excellence in Tourism and any other such bodies.

O To assist with meeting rooms set-up and service when requested.

O It is agreed that flexibility of employees is fundamental to the Hotel's ongoing progress. It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonable.

O Secure and record lost and found property, following the correct procedures.

HEALTH & SAFETY

O To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.

O To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.

O To keep work area tidy and safe and report any hazard, loss or damage to management.

O To be aware of trained first-aid personnel on the premises and the location of first aid box.

O To observe all safety rules and procedures, including those laid down in the Safety Statement.

O To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.

O To participate in all Health and Safety training scheduled for you.

O To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.