GLS Ireland is a subsidiary of General Logistics Systems B.V. GLS realises reliable, high quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services. Quality Leader in European Parcel Logistics is GLS' guiding principle, sustainability being one of the core values. Through wholly owned and partner companies, the Group provides network coverage of 37 European States and is globally connected via contractual agreements. 39 central tran shipment points and 662 depots are at GLS's disposal. With its ground based network GLS is one of the leading parcel service providers in Europe.

We offer:

Competitive Benefit package

Learning and development opportunities

Health Insurance

Wellbeing program

Flexibility

Tax commuter incentive scheme

Responsibilities:

We are currently recruiting for a customer service representative to join our Customer Service team. We require a proven achiever and who will work in a dynamic environment to provide an excellent service to our customers. The successful candidate will play a key role in developing strong relationships with new and existing customers.

Do you have?

A Proven ability in verbal and interpersonal skills

A Commitment to providing an excellent service to all customers

A Team player attitude with the ability to participate and bring ideas to the team

A willingness to learn

Responsibilities:

Provide an excellent service to customers by telephone and e-mail.

Co-ordination Customer pick ups and deliveries. This involves communication with customer, warehouse & transport department and other internal departments if necessary.

Troubleshoot any problems with taken customer calls and/or assigned customer accounts and follow through to resolution (seek support of CS Manager or Ops Manager as required).

Work with Internal systems to ensure proper inventory controls for customers and ensure all records are up-to-date and correctly filed.

Identify, develop and implement improvements in customer service support

Become proficient in all aspects of the Customer Service role and undertake cross training on all aspects within CS profile

Undertake new tasks, in line with business development, as directed by CS Manager

Communicate with the operations departments on a daily basis.

Ensure company issues are effectively worked in a timely manner

Assist in Managing and Planning across multiple Social Media Accounts