The Hodson Bay Hotel, Athlone has an exciting opportunity for a Reservations Executive to join our friendly, professional Reservations team.

The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.

Hodson Bay Hotel has been recently certified as a Great Place to Work, and we have also received the 'Excellent Employer 2024' Award from Failte Ireland Employer Excellence.

Key Responsibilities:

• To carry out all Reservation duties as per the agreed standard.
• To deal with all incoming communications regarding Bedroom availability.
• To follow up on all provisional bookings and ensure maximum occupancy is achieved.
• To maximise Sales by promoting a positive image to potential guests on the telephone.
• To develop a good local knowledge in order to answer any guest queries.
• To ensure the highest level of Customer care at all times.
• To ensure that cash/ credit card deposits are handled in a secure manner.
• To communicate effectively with Reception and Sales Department on a daily basis.
• To take every opportunity to maximise revenue through the use of Yield Management and occupancy controls.
• To compile quotations for enquiries, dealing with the follow-up administration on calls, showing guests / potential clients the facilities of the Hotel.
• To be aware of any VIP's or important visitors to the Hotel and inform Management.
• To communicate necessary information from weekly meetings to all staff through the required channels.
• To maintain accurate Guest profiles to ensure the Hotel continues to exceed Guest expectations.

Requirements:

• 1+ years Reception/Reservations experience in a Hotel environment is preferred
• A relevant Third level qualification is desired
• Experience of the Irish Hotel market
• Experience of Opera is preferred
• Highly organised, strong team player and the ability to work in a fast-paced environment
• Attention to detail is essential
• Strong experience of revenue management
• Good project coordination & communication skills
• Proficient in Excel & Word
• Ability to competitively quote for business
• Strong creativity and ability to think of new innovative ideas to create revenue

Why work with us?

• We have been certified as a Great Place to Work
• Achieved 'Excellent Employer' (Silver) Award as part of the Failte Ireland Employer Excellence Programme
• Complimentary use of Hodson Bay Hotel's Gym & Swimming Pool
• Career Development Opportunities
• Meals provided while on Duty
• Free Parking
• Hotel Discounts across the Hodson Bay Group
• Motivational Benefits - Employee of the Month etc
• Health & Wellness Programme
• Active Sports & Social Club
• Subsidized staff taxi service - Athlone/Roscommon town

As a member of the Hodson Bay Group, the Hodson Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee's across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.