We are currently recruiting for an experienced Front Office Manager here in the McWilliam Park Hotel to join our friendly Front Office team. Reporting to the General Manager, you will lead and support the front office and reservations team to ensure our guests receive a warm and efficient welcome for every stay.

Responsibilities:

        Achieves guest satisfaction and room revenue goals by supervising the Front Office and Reservations operation

        Ensures that Front Office and Reservations is staffed according to need by utilising business forecasts to schedule employees

        Oversees and participates in the prompt and courteous check-in and check-out of guests

        Addresses questions or problems pertaining to customer room accommodations and rates

        Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there

        Controls open and closed dates, availability and condition of rooms

        Keeps effective key control and participates in matters relating to customer room security

        Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions

        Controls room rates, and implements approved rate changes

        Monitors advance deposit and credit procedures

        Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve

        Brings major needs for repair to the attention of the General Manager

        Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP's and special guests

        Blocks rooms for VIP's and special guests

        Is proficient in all Front Office & Reservations procedures to be a resource when needed

        Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue

        Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation

        Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies

        Analyses the rate variance report to ensure proper room rate and revenue control

        Analyses credit check report daily for possible doubtful accounts

Requirements:

• Previous experience as Front Office Manager/Assistant Manager is essential.
• Working knowledge of Front Office Systems, preferably Hotsoft is essential.
• Excellent written and spoken levels of English.
• Excellent interpersonal, organizational and communication skills.
• Be proficient in Microsoft excel

Why join us :

• Free staff meals
• Free access to leisure & gym facilities
• Employee of Month
• Employee Assistance Programme
• Discounted rates on Food and Room rates in all Windward properties around Ireland
• Development & growth opportunities

McWilliam Park Hotel is an equal opportunity employer