A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as Receptionist. This role reports directly into the Rooms Division Manager

Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities to include but are not limited to:

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and resolve any complaints/issues promptly and in a courteous manner to maintain high quality customer service and protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
• Ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
• Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair in order to ensure guests comfort and satisfaction.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.

Skills/Experience to include but are not limited to:

• Experience in a similar role
• Exhibit excellent knowledge of customer service.
• Good interpersonal skills.
• Must be organised and efficient.
• Ability to multi-task.
• Flexibility and a proactive approach is a must in this role.
• Excellent communication and customer service skills.

Employee Benefits:

• Meals on duty
• Opportunities for development and career progression
• Employee Assistance Program
• Employee Recognition Awards
• Team Member Accommodation & F&B discounts in Windward Management properties
• Complimentary parking