We seek an experienced individual with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Fitzrovia flagship location.

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates and will need to have a proactive attitude as the role requires lobby hosting during busy periods. 

This fantastic opportunity operates on a full-time contract working Mon-Fri days.

The pay rate for this role is £14.85 per hour and you will receive 28 days of annual leave, including bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:

Key Responsibilities

        Provide a professional first impression, beyond client/visitor expectations

        Ensure all visitors and guests experience the full customer journey

        Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible

        Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times

        Engagement in customer events and pop-ups organised by the client for the occupiers

        Meeting and greeting occupiers and visitors in the reception/lobby area (not behind the desk) when business volume permits it and engaging with occupiers/visitors offering support and directions.

        Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.

        Ensuring that the standards of presentation set by the client are maintained.

        Keeping track of the essential items available in reception and order when necessary

        Issue visitor passes using agreed sign-in and out policies and procedures

        Arranging travel for guests, clients or visitors as and when required.

        Manage stock par levels of office stationery and supplies

        Ensure the reception area is kept clean, tidy and well-presented at all times.

        Handle all incoming telephone calls and enquiries in an efficient and sincere manner

        Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.

        Provide administrative support if and when required.

Person Specification

        Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

        Is self-disciplined and can work independently using initiative

        Holds a true passion for high standards of customer service delivery

        Previous experience in hospitality or a customer service-facing role

        Excellent interpersonal skills and the ability to interact with people at all levels

       SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)

        Consistently well presented in line with company/client standards

        Look for opportunities to enhance client/visitor experience

        Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

        Maintain and practice a high degree of confidentiality at all times

        Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.

        5 years of verifiable work history

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme