Bench/Relief Security Officer

PROception are offering an exciting opportunity for a front of house security professional to join our expanding team, working with a high-profile clients in and around London.

Scope:

This is a casual contract working days, nights weekends with opportunities for overtime.

The post holder (SIA license) will be responsible for maintaining the day-to-day security requirements at a strategically important site, maintaining a corporate image and high standards of professionalism.

KEY RESPONSIBILITIES

 Deliver a 5-star guest experience at all times

 Provide a professional first impression and deliver beyond client/visitor expectations

 Proactively ensure all visitors are welcomed into the building and experience the full customer journey

 Reception duties and Lobby Management of visitors

 Be seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is not only greeted but welcomed in

 Anticipate client and visitor requirements when entering the lobby

 Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information

 Actively engage with the Sesame App

 Visitor/contractor management

 Lift management and ensure that all deliveries and couriers are redirected to the Loading bay and are not arriving at the Reception

 Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours

 Oversee and manage any emergency evacuations as required

 Work alongside other service providers to achieve shared client goals through a 'one-team approach'.

 Ensure the reception area is kept clean and tidy providing a safe environment for all

 Maintain a high-security awareness at all times

 Complete a full detailed handover at the end of each shift

PERSON SPECIFICATION

   Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

   Holds a true passion for high standards and exceeding expectations in customer service delivery

   Reliable and willing to work weekends and any overtime if required

   Ability to provide an intuitive, 5-star, sophisticated guest experience

   A keen interest and high level of IT/computer skills would be an advantage

   Previous experience in hospitality or a customer service-facing role

   Exemplary interpersonal skills and the ability to interact with people at all levels

   Immaculate presentation

   Excellent telephone etiquette

   Ability to work independently with confidence, using own initiative as required

   Look for opportunities to enhance client/visitor experience

   Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail

   Confidence and common sense to access and utilise expert resources when making decisions

   Maintain and practice a high degree of confidentiality at all times

   Computer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantage

   Proficient in using technology, including apps

   Have an acute sense of security awareness

   Valid SIA licence is required

   5 years of verifiable work history

WHAT WE OFFER

  A highly competitive salary within the corporate sector

CPD- Bespoke Training, Learning & Development opportunities

 Licence Upskill- Where applicable

 Perk Box- Employee discount scheme

 Laundry service for tailored uniform

 Cycle to Work Scheme

 Social events and activities

 Pension scheme

 Employee mental health assistance helpline

 Recognition schemes including our employee of the month programme

 Health cash plan for you and your dependents

PROception is committed to ensuring equality of opportunity and the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents must be reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.