Receptionist
Posted today by Vigilant Security
Job Purpose
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within an exciting new Soho flagship location (Central London).
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a full-time contract working Mon-Fri shifts on rotation between reception operational hours of 08:00-17:00pm & 09:00-18:00pm, 45 hours per week, inclusive of lunch breaks.
The pay rate for this role is £15.41/hr (£32,900 salary equivalent) and you will receive 28 days of annual leave, inclusive of bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:
Key Responsibilities
Provide a professional first impression, beyond client/visitor expectations
Ensure all visitors and guests experience the full customer journey
Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible
Being mobile at all times through the reception areas (lobby hosting using tablet)
Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times
Engagement in customer events and pop-ups organised by the client for the occupiers
Keeping a track of the essential items available in reception and order when necessary
Issue visitor passes using the agreed sign-in and out policies and procedures
Arranging travel for guests, clients or visitors as and when required
Ensure set up and service of rooms are to client specifications at all times
Manage stock par levels of office stationery and supplies
Ensure the reception area is kept clean, tidy and well-presented at all times
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Provide administrative support if and when required
Assist with building operations and maintenance to ensure high level of client experience
Identify issues for escalation to the Reception Manager or Building Manager
Responds to security and emergency situations per the building and company procedures
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
Holds a true passion for high standards of customer service delivery
Previous experience in corporate, hospitality or a customer service-facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well-presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
5 years of verifiable work history
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 9b094767-6ec2-458a-95df-3d015d7ab07e
- Job ID:
- 1255000000000104665
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