Job Purpose

We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within an exciting new Soho flagship location (Central London).

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates on a full-time contract working Mon-Fri shifts on rotation between reception operational hours of 08:00-17:00pm & 09:00-18:00pm, 45 hours per week, inclusive of lunch breaks.

The pay rate for this role is £15.41/hr (£32,900 salary equivalent) and you will receive 28 days of annual leave, inclusive of bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:

Key Responsibilities

        Provide a professional first impression, beyond client/visitor expectations

        Ensure all visitors and guests experience the full customer journey

        Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible

        Being mobile at all times through the reception areas (lobby hosting using tablet)

        Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times

        Engagement in customer events and pop-ups organised by the client for the occupiers

        Keeping a track of the essential items available in reception and order when necessary

        Issue visitor passes using the agreed sign-in and out policies and procedures

        Arranging travel for guests, clients or visitors as and when required

        Ensure set up and service of rooms are to client specifications at all times

        Manage stock par levels of office stationery and supplies

        Ensure the reception area is kept clean, tidy and well-presented at all times

        Handle all incoming telephone calls and enquiries in an efficient and sincere manner

        Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas

        Provide administrative support if and when required

        Assist with building operations and maintenance to ensure high level of client experience

        Identify issues for escalation to the Reception Manager or Building Manager

        Responds to security and emergency situations per the building and company procedures

Person Specification

        Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

        Is self-disciplined and can work independently using initiative

        Holds a true passion for high standards of customer service delivery

        Previous experience in corporate, hospitality or a customer service-facing role

        Excellent interpersonal skills and the ability to interact with people at all levels

        Consistently well-presented in line with company/client standards

        Look for opportunities to enhance client/visitor experience

        Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

        Maintain and practice a high degree of confidentiality at all times

        Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.

        5 years of verifiable work history