Accommodation Manager- The House Hotel

The House Hotel offers Style, Luxury & Comfortable accommodation in Galway. With our exciting new Accommodation Manager vacancy, consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience. The House Hotel is one of the best located hotels in Galway, also located only 5 minutes from Eyre Square and nestled in the Latin Quarter area of the city.

Operational Responsibilities:

1.    The effective and efficient management of the Accommodation team (i.e. day team, evening turn-down, linen porters, laundry, public areas) at all times ensuring that the defined standards are implemented and adhered to by all service personnel.

2.    To lead a cultural change in the department, managing with an open mind to suggestions, feedback and input from General Management. Looking forward to new approaches and strategies and not looking back on historic methods.

3.    To create a welcoming and friendly environment that results in it being a pleasant atmosphere for both guests and team members alike. To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times. Demonstrates Brand Champion qualities, leading by example for your team.

4.    To ensure that good communication exists within your department and that you have a good working relationship with other departments. To ensure that all team members on duty are fully informed of the incoming events of the day / week and know:

• In-house numbers, arrivals, departures
• Group arrival times/departures, bag pulls etc.
• VIPs - who they are, what rooms they are going to, why they are VIPed.
• Function Sheets - what meetings/events are happening, timings, room resets etc.
• Any other relevant data that may affect your department.

5.    To communicate effective with all relevant parties and effectively lead your department in a structured and organised manner.

6.    To ensure that all team members have an extensive knowledge of:

• Rooms - categories, bed configuration, rates
• Range of dining outlets available for guests, type of menu selection available, dress code/environment
• Range of bar outlets available for guests, dress code, environment
• Hotel facilities and services offered e.g. spa, entertainment etc.

7.    To oversee the effective implementation of all SOPs and procedures within the department, carrying out regular checks of these SOPS with team members.

8.    To actively encourage and ensure that all team members work closely together, providing beneficial support for each other, being able to multi-task and actively help out in each area.

9.    Financial responsibilities:

• To apply efficient cost controls through effective management of departmental costs/ purchasing, security, staff/labour costs and efficient systems of operation.
• To maximise all revenue/sales opportunities in order to achieve budgets.
• To achieve budgeted targets as defined.
• To ensure that all charges are correctly posted/charged and all monies are accounted for.
• To reduce wastage through effective training and monitoring of staff.

10. Administration responsibilities:

• To ensure that staff rosters are written to meet the business demands of the hotel (responding to the hotel being either busy or quiet) - actively monitoring rosters for the department to ensure efficiencies are upheld.
• To accurately complete reports, wage forecasts, timesheets, action plans etc in a timely manner as required.
• To conduct and attend job chats and one to one discussions with your team and with management.
• To administer training records for department inductions and daily/weekly training.

11. Room Access Controls - to ensure that all team members are fully aware of and comply with the security procedures in relation to accessing guest bedrooms ensuring that all discrepancies are fully investigated and rectified, taking corrective action as required.

12. Maintenance - To liaise closely with the maintenance department to ensure that all rooms/public areas meet the required standard, taking corrective action as required.

13. Health & Safety - To comply with Fire, Health, Safety, HACCP and Environmental procedures - monitoring staff systems of work and taking corrective action where necessary. To ensure that all team members are aware of the location of fire equipment, exit routes in their areas as well as inform them of any specific hazards related to their areas. To ensure that safety training is carried out and / or staff are rostered to attend training as requested.  To respond to any hazards that are brought to your attention or which you become aware of, without delay, liaising with the H&S Officer as required.

14. Management of staff/teams - to ensure that all team members comply with the hotel's conditions of employment, procedures and policies. To ensure that fair practices and procedures are implemented and ensure that any issues are addressed without delay, taking corrective action as necessary - liaising with HR/Senior Management.

15. Staff Development & Training - to ensure that staff development takes place through:

• Effective and structured training of SOPs and other needs.
• Implementation of the mentoring system,
• Regular appraisals/job chats - acknowledging successes and implementing corrective coaching/action as necessary and in a constructive manner.
• Ongoing coaching and guidance of team members.

16. To demonstrate a high level of integrity and confidentiality at work and in matters relating to the operations of your department, the hotel and the company.

17. Grooming / Presentation - to ensure that all personnel are dressed to the correct uniform standard, maintain good personal hygiene and present the appropriate image consistently throughout their shift.

18. Attendance/Punctuality/Flexibility - to lead by example and ensure all personnel arrive for work in good time (i.e. 10-15 minutes prior to their start time), ready to commence work at the appointed time. To ensure flexibility within the department e.g. absence is covered, over time is worked as necessary etc. and monitor absences in the workplace.

• To complete an absence or lateness form and submit to HR
• To complete a return to work interview with team members after absence.
• To ensure a fit to return to work form is received

19. Terms & Conditions of Employment / hotel procedures and policies - to ensure that these are adhered to and that all team members adhered to these, taking corrective action as necessary.

20. Continuous Improvements - to be flexible and innovative in your approach to leading your department recognising that we can never 'stand still' and must always adapt what we do in order to meet the changing needs of the marketplace, our guests and the economy. To proactively:

• Introduce new ideas, suggestions and systems that continuously improve our  standards of service and product experience. 
• Actively, supporting change positively in order to improve.
• Encourage and support ideas from your team, getting them involved.
• To look forward to new approaches and methods of managing the department with support from the General Management team.