The Key Account Manager (KAM) will own a portfolio of key customer accounts to retain and grow those key relationships, becoming a strategic partner and advisor to the client. It will be vital for the KAM to develop a solid understanding of the customers business and sector to discover new opportunities by working together with customers for mutually beneficial value.   

The KAM has the responsibility of managing both the customer and the customer’s interactions with other employees and departments within SBS to ensure a greater lifetime value for the key customer accounts.  

What will the role involve?:

• The KAM must excel at communicating in person, over the phone, via email, and across teams and be comfortable addressing C-suite executives as well as coordinating with senior business managers.
• Engage with various internal stakeholders to ensure the customer’s needs and expectations are properly met.
• Nurture strategic relationships with key customer accounts, by having an in-depth knowledge of the company and its customers and competitors, enabling the KAM to identify the best opportunities for growth and service to the client.
• The KAM will be required to have a strategic perspective through orchestrating deals and long-term plans that align with a mutually beneficial strategy. 
• Through the strategic nature of the role, the KAM must be adept at directing customers and managing employees at all levels of the business through confident discussions and proposals.
• The KAM will demonstrate the value of the product or service to the customer, both strategically and financially, through every interaction.
• The KAM will have the ability to balance multiple clients, delegate and manage multiple projects to ensure strategic account plans keep on track through impeccable time management and strong organisational skills.