We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. 

Shift Pattern: Tuesday 6pm-2am, Wednesday-Friday 6pm,-6am. 

Salary: £26,416 per annum.

Key Duties of Customer Controller:

• Answering enquiries for internal and external personnel. 
• Maintain a high level of customer focus.
• Ensuring all jobs are created into the Stobart in-house system for delivery as per your customer’s requirements: ensuring accuracy.
• Acting as a point of contact with the customer regarding any queries prior to collection or after the day of delivery.
• Grouping work together in the most efficient and cost effective way.
• Actioning all amendments within Stobart’s internal tracking system and recording them on the memo screen making the planning department aware when necessary.
• Organising return and redelivery movements with the customer following the agreed process applying the correct rates and job type ensuring we capture any ancillary charges.
• Liaising with the Forecasting and Planning departments regarding extra or short notice loads, and any additional costs if applicable.
• Completing daily/weekly/monthly KPI reports as required (including Daily Performance, Non Conformance and Volume reports) within specified deadlines.