Roles and Responsibilities:

OVERVIEW

• To work within the Event Management Team achieving successful delivery of Exhibition and Large Scale Conferences at the Coventry Building Society Arena. 
• To enhance the standard of events and increase the incremental sales spend of the event. 
• Proactively working with organisers to achieve a successful event for both the organisers and the venue.
• To operate and maintain the venue booking system (iVvy), produce detailed Event Function sheets ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
• Collecting all event feedback from clients post event to achieve successful rebook of future events.

• Liaise with clients to create detailed Function Sheets and Event Orders for both Clients and Venue Operational Teams.  
• Providing information to Exhibition Organisers for client Exhibition Manuals.
• Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
• Accurately process all documentation and correspondence in a timely manner.
• Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
• Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
• Working with Health and Safety Manager to ensure that all H&S. Documentation is completed and submitted within set timelines.
• Liaise regularly with operational departments to ensure clients expectations and requirements are met.
• Ensure details P&Ls are produced for each event achieving set profit percentages.
• Representing the department in professional manner to clients, suppliers and internal colleagues.
• Gathering post event feedback from events and circulating to relevant departments.
• Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meeting.
• Management of client accounts to increase business growth and re-booking of events.
• Account Management of rebooking existing Exhibitions

• Any other duties deemed reasonable for the role.