The Duty Manager welcomes all guests and takes care of them from arrival through departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach

They ensure a smooth and secure environment to all the guests during their stay and supervise and support the Team. You will...

• Make the link with the different departments of the hotel to ensure a wonderful guest experience.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and brand standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services and the Hotel operation
• Supervise shift handover procedures
• Coordinate and communicate with other ldepartments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies