We are looking for a Technical Specialist to join us in either Hove or Cardiff!

You’ll be responsible for providing technical support and implementation of technical solutions to our customers; managing and supporting infrastructure, including the physical network (e.g., LANs/WANs, Storage) as well as servers and databases.

If you are looking for a role where you’ll work across a variety of technical services (Cloud, Core Services, Databases, Storage, Cyber Resilience, File Transfers, Network and Voice) then this could be the ideal next move for you!

What you'll be doing:

• Supporting and/or assuring availability and performance of the technical services within the tower in line with company policy and standards, by ensuring our suppliers and internal resources implement technical solutions as per agreed designs
• Contributing to incident, service request management, capacity, availability, problem, change and knowledge management activities within the team, to ensure the service is highly available and continually improved.
• Ensuring all changes are technically reviewed and assessed, in line with L&G change management processes, and that the team represent the changes at the change approval board, in line with policy
• Actively identifying risks, ensuring they are appropriately logged and tracked at the appropriate forums, and taking appropriate action to mitigate or resolve in line with policy
• Providing support to major incidents as they occur, and manging subsequent activities needed to prevent re-occurrence via Problem Management, in line with company policy