Position Summary

The Director of Merchant Optimization will lead the Authorization Improvement Program for Acceptance Solutions globally. Working in partnership with the sales leadership across core regional markets and account executives and managers to partner with some of the largest merchants and partner/acquirers across the regions. The role will use data, analytics and core subject matter expertise to drive additional value to our clients payment programs driving conversion and revenue.

The successful candidate is a strong leader with a robust and deep understanding of the digital payments ecosystem and the digital user experience in today’s modern digital environment.  They are a seasoned & cohesive team partner with the ability to collaborate and drive influence within the broader organization with a diverse range of internal partners and external cross functional stakeholders. They are a high energy, results-oriented and motivated individual who will function well within a global, matrix organization at high pace.

The role reports to the Head of Global Sales Engineering, Acceptance Solutions

Responsibilities:

• Define and bring to market a core set of best practices and frameworks that can be used in all global markets consistently for client conversion optimization

• Lead and deploy a core strategy that harnesses data with market insights to allow clients to deploy optimal solutions through the use of data orientated strategies that will lead to improvements in checkout conversion

• Design and implement a series of GTM strategies in partnership with core regional sales leaders to use Payment insight Optimization insights that will drive net new client acquisitions & increase client retention activity through increased service attachment of VAS portfolio services leading to increased client base and revenue growth.

• Be accountable to driving enablement for the global sales engineering function and the sales organization through workshops, learning material and on-going updates and trend analysis in a programmatic approach to bring efficiency

• Become the core global best practice leader for driving authorisation improvements for merchants and acquirer/partners.

• Drive conversations with regional counterparts in client-facing strategic engagements to define and deliver best in class authorisation performance as part of the deal cycle to accelerate deal closure and reduce time to live

• Partner with core stakeholders in multiple markets to define and deploy the payments insights and conversion strategies in a scalable and efficient form that allows for speed and repeatability.

• Champion the vision of payment optimization through diverse communication strategies, supporting QBRs, client meetings and supporting key events within the ecosystem

• Ensure that there is close cohesion and partnership with cross functional stakeholders across the service platform that aligns the strategy and go to market approach (e.g. risk partnership).

• Build a series of tools/assets that the Sales Engineering and sales organization may use during their day to day execution in deal execution.

• Develop an approach of ongoing reviews of regional decline rates, identification of decline drivers and development of an integrated approach to reducing declines.

• Proactively understand how new products/services, as well as industry and technology trends impact on authorisation performance and how in turn that impacts our clients

• Formulate a core GTM plan, strategy along with a commercialization plan to bring the model into a revenue line offering as part of platform infrastructure selling.

• Identify new sources of data, providers/partners and how such entities/sources can grow/support the model and frame work in growth.

• Demonstrate an ability to work with ambiguity and define a path way forward when faced with challenges and obstacles.

• Uses influence and partnership to drive stakeholder engagement, cross functional partnership to champion and deploy the offering within each region.

• Shape the payment insights program into a core data insights program that can be extended to beyond Acceptance Solutions and the wider Value Added Services Portfolio

• Uses data to present facts/ideas whilst still pointing to a core overall vision through a strategy led mindset.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.