Location- Clayton Le Moors
Full time and Part Time Shifts Available
Shifts between 8am - 8pm and 8am - 4pm Saturday
Part time shifts between 9am - 3pm Monday - Friday or evening and weekends 

At FGFS  we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services customer service Team based at our Clayton Operation.

Our Account Servicing Advisor will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.

As an Account Servicing Advisor, you will be:

• Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution.
• Detecting fraud and preventing loss, whilst supporting victims and brand reputation 
• Be receptive to a customer’s circumstances and ensure a tailored approach is adopted.
• Maintaining accurate and up to date information on the relevant systems.
• Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved. 
• Maintaining a high level of customer service.