Overview:

• To contribute to the delivery of both event day and non-event day people activities, resulting in guest experiences that are world class
• To support on all administration for the department, ensuring deadlines and company processes and procedures are adhered to.
• To support the whole team with the workforce planning and resource deployment for major events and venue associated C&E activity, focusing on the provision of the right resources, with the right skills and experience to meet the operational and fiscal brief.
• To support in managing the check in process and variable people team for event day check ins ensuring all staff are in the right areas at the right time wearing the correct uniform.
• To manage the people journey for all staff whilst on site from clock in to check out ensuring a positive experience throughout.
• To ensure that all laundry is collected and returned after every event day in accordance with business needs and to manage the stock levels to ensure there is always enough.
• To assist in managing recruitment and selection events of future casual workers and to take accountability for the successful welcome of all new recruits.
• To ensure all recruitment administration is completed in a timely manner to decrease the length of time to hire and ensure an efficient onboarding experience. 
• To be fully conversant with the company time and attendance and recruitment systems to ensure a consistent approach to the creation of master templates, repeat rosters, labour forecasting, payroll processing and post-event financial reporting.
• To manage the variable database ensuring all staff are aligned to the right roles and departments and that their personal details are kept up to date
• To assist in the effective management of local payroll processing. To follow the agreed company protocol for processing, reporting, raising queries, managing holiday and absence related deductions
• To follow all company protocols and processes in agency partner management, liaising with the Head of People Operations in circumstances where SLA standards fail, and support or advice is required. Ensuring all agency staff are managed in accordance with venue guidelines and check in protocols.
• To proactively answer all queries and enquiries (email/phone/text/ QR code/ Social media) including maintaining the People Operations Inbox and ensure that the casual workforce feel valued.
• To ensure all legal requirements are met and records are up to date for audit purposes. To ensure that the operation is operated in accordance with current knowledge and practise, management, and measurement of all areas of responsibility including H&S, Fire Regulations and Employment Law 

Personal specifications:

• Availability to work flexibly to the business including early mornings, evenings and weekends.
• Able to manage upwards and sideways to other departmental managers accordingly to convey challenges and stand up for the right decisions
• Able to think on their feet and uses their initiative and judgement to identify and resolve day to day problems.
• Uses tact and diplomacy to exchange information and address sensitive issues
• Adjusts his/her work approach to accommodate needs and preferences of others; considers how his/her actions will affect others; listens and acts on suggestions made by others
• Superior communication, interpersonal, customer service and presentation skills
• Ability to forge and maintain effective relationships with colleagues and team members
• Strong organisational and time management skills with the ability to consistently hit critical deadlines.
• Able to utilise a variety of platforms and systems to enhance processes and procedures whilst constantly looking at ways technology can enhance the operation
• Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
• A self-starter with a passion for excellence
• Able to work as part of a team and individually
• Able to work in a fast-paced environment

At least 1 years’ experience of working in a similar role in an organisation with a large casual workforce or in an industrial recruitment agency environment