Customer Service Advisor
Posted 23/08/2024 by Together
As a Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-life vulnerabilities. We achieve this through exceptional customer service, exercising common sense and treating customers with compassion.
As a Customer Service Advisor, we are looking for someone to:
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
- Through effective listening and questioning, understand the root cause of a customer’s financial situation and work with the customer to find the right solution for their needs
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
- Identify and attempt to resolve potential customer complaints and escalate where appropriate
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000257174259
- Job ID:
- 1258000000000316993
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.