As an Assistant Front Office Manager, you will support the Front Office Manager overseeing the day-to-day operations of the front desk, ensuring the highest level of guests’ satisfaction. 

Key Responsibilities

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests

Qualifications

Proficient in hotel management software, in particular Opera Cloud

• Minumum of 2-3 years of experience in a front office supervisory or assistant management role
• Excellent leadership, communication and interpersonal skills.
• Strong problem-solving abilities and attention to details.
• Ability to work effectively under pressure
• Essential to be flexible with working hours, including evenings, nights, weekends and bank holidays.
• Fluency in multiple languages is a plus.