Customer Controller
Posted 29/08/2024 by Stobart
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 4 on 4 off Days. 6am to 6pm.
Salary: £25,600
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
- Action Driverline calls
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems
- Ensure all additional costs are captured and reported correctly within the agreed timeframe
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
- Complete a daily task list as confirmation all requirements are fulfilled before end of day
- Support Customer Service team as a whole as and when required / asked
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000258255139
- Job ID:
- 1258000000000318374
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