Job Title: Administrator
Job Type: Permanent 
Hours:  37.5 hours per week
Job Location: Shepton Mallet

Main Purpose of Role

To operate and maintain the administration and customer service needs of the SGS department.

Key Accountabilities

• To deal effectively with incoming enquiries by providing accurate and up-to-date information on the certification process offered by SGS.
• To organise and administer certification services to a high level maintaining accuracy to an excellent standard.
• To manage customer applications for certificate requests and act as one of the primary contacts to coordinate any issues and/or information requests.
• To work effectively with other teams locally and abroad delivering certification services, providing the teams with relevant information to ensure they can qualify compliance of the requests and responding to any requests for additional information when necessary.
• To communicate effectively between the customer and service delivery teams to achieve compliance to relevant country standards and to ensure clients are provided with completed certificates.
• To maintain a professional corporate image at all times when dealing with customers and SGS offices.
• To assist the Operations Manager with general sales activities when required, e.g. mail-shots, exhibitions.