Customer Success Manager
Posted 4 days ago by Xapien
Job Description
Main Responsibilities
- Own the relationship with assigned customers including onboarding, implementation, training, adoption, retention, and satisfaction
- Take a lead in articulating the value of Xapien to identify upsell and cross sell opportunities, consulting with the customer on the best applications of Xapien in their business
- Communicate effectively with both internal and external senior managers to better understand customer needs and pain points, maximise retention and growth, and share learnings
- Improve customer-success metrics and data, both for internal purposes and demonstrating value proposition to customers and prospects
- Increase product adoption to reduce churn and exceed pre agreed targets including NRR, adoption, and satisfaction
- Adhoc project work with other teams in Xapien, including marketing, product management, and sales
- Act as the voice of the customer, communicating their both their challenges and delight with the product across the business
Salary
£45,000-£60,000 per year dependant based on experience level and interview performance
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000261899582
- Job ID:
- 1258000000000324124
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
