We’re recruiting for a Customer Experience Advisor to join our Workplace Pensions Helpline team with a starting salary of £23000.

Our phone lines are open 8am-7pm Monday- Friday. You’ll work 35 hours during our opening hours working 3 days from home and 2 days in our Cardiff office.

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

What you'll be doing:

• Helping our customers every day. You’ll be working in our Workplace Pensions Helpline contact centre, taking inbound phone calls from existing customers
• This team support customers who have saved into their pension for a long time, in preparation for retirement 
• What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme
• You’ll provide customers with a first-class experience during every interaction
• Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General