Job Description

  • Assist the Senior Manager in daily responsibility for oversight of the team ensuring that all team tasks are documented and completed to deadline, reconciling items are resolved within appropriate timescales, appropriate action is taken to rectify errors or omissions and that any anomalies are escalated in a timely fashion
  • Provide technical advice to assist in resolving complex issues or queries which arise within the team
  • Ensure comprehensive client records are kept and that these are accurate and up to date at all times
  • Act as an alternate contact for the department on Group wide projects and initiatives
  • Support management in ensuring that systems, processes, and controls are in place and are fit for purpose
  • Support management in ensuring that team procedures are documented, periodically reviewed, and updated
  • Support the senior manager in the implementation of the risk and control matrix
  • Work with management to review business initiatives, policies, and products from an operational perspective to ensure that they are fully supportable
  • Provide technical assistance to the change management programme relevant to your area and actively manage the development and delivery of changes to operational and systems infrastructure
  • Prepare accurate and comprehensive management information within the timescales agreed
  • Regularly complete Training Needs Analysis of team members to ensure they have the required skill and knowledge to perform their role highlighting to the senior manager
  • Appropriate Management Information Report, Key Performance Indicators, Key Risk Indicators (KRI) in place and updated by due dates
  • Ensure that all dealings with internal / external clients are conducted professionally and that requests are dealt with in a timely and effective manner and takes responsibility to resolve
  • Lead by example displaying strong values and beliefs and a commitment to encouraging individuals to put the client at the front of everything that they do
  • Be able to explain the divisional strategy, demonstrating how business should be conducted to achieve the desired goals
Type:
Permanent
Contract Length:
N/A
Job Reference:
406000266830508
Job ID:
1258000000000332014

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