Daisy Communications Incident Management Team are looking to provide dedicated support for our VoIP solutions and to deliver an exceptional level of service to these customers.

To provide technical support for customers and Daisy field engineering team with technical issues on all VoIP and Hosted solutions, dealing and assisting with underlying connectivity issues that are a result of the VoIP solutions. The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications.

Location: Sheffield
Salary: Up to £26,000 DOE
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

• Provisioning and supporting with new site installs.
• Technical Support for both installation engineers, partners and customers.
• Technical validation feedback to project teams on new installations and changes in solutions.
• Own and resolve underlying connectivity issues via own knowledge and the support of network engineering teams.
• Resolving customer problems both directly from customers and through technical escalation.
• Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
• To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.
• To provide a ‘right first time’ level of service which ensures customer needs and expectations are met.