Salary: £13,000 starting salary for first 12 months, rising to national minimum wage

Location: Nelson office

Working Hours: Monday to Friday 8.30/9:00 – 17:00/17:30(37.5 hours per week) 

Whilst working in the Provisioning Team you will also be working towards a Level 2 Customer Service Practitioner apprenticeship.

The Provisioning Team work to provide timely and competitive quotes for customer enquiries in relation to MAC (moves, adds and changes) requirements for customers’ existing telephony set up.

Responsibilities

• Task management.
• Make welcome/confirmation calls and send confirmation e-mails.
• Accurate input of order details onto all systems.
• Liaise with customers/business and resellers partners regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Daisy Central and other Portals.
• Co-ordinate jobs with end users.
• Deal with order rejections.
• Liaise with customers and business partners to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.
• Complete any required reporting.
• Deal with internal queries as required.