Ongoing Responsibilities:

● Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service

● Oversee and execute all operational responsibilities related to running the store

● Build an engaged and loyal customer base

● Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items

● Create and maintain customer profiles via Flannels’ clienteling tool

● Build and own a personal client book

● Research, source and find products to satisfy clients’ requests and needs

● Monitor correspondence and ensure prompt response to all enquiries

● Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events

● Work closely with the internal departments that improve the overall customer journey and feedback on client trends

● Ensure timely outreach to all clients

● Act at all times as an advocate of Flanenls, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

● Achieve yearly targets and KPIs