We’re recruiting for a Payroll Subject Matter Expert to join us. You will act in an SME capacity and support the Payroll Operations and Reconciliations Manager and lead by example within the team. Providing payroll technical support to the customer payroll team, the wider CS teams, their customers, and intermediaries to ensure that our customers are paid accurately and on time, including project support, demonstrating, quality checking and attesting to relevant controls, as well as leading on complex cases.

What you'll be doing:

• Supporting the payroll leadership team in adapting/developing the existing payment
• process/systems to accommodate ongoing changes/new requirements, specifying the business change requirements to the relevant systems and liaising with project teams and vendors as appropriate, undertaking appropriate project work as required
• Supporting the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems, briefing those changes to the payroll team, In Payment teams, and other business areas to ensure accuracy, the continuation of payments and customer service
• Supporting colleagues through the sharing of knowledge by delivering training on processes to help maintain excellent customer service and quality standards within the department and providing expert technical support to internal customers, including leading hyper care for complex edge cases that need special attention as they are worked through the systems
• Undertaking transaction monitoring to protect both the Legal & General and our customers from any financial loss
• Authorising money out sign off and act as support/delegate for access and authorisation limit requests as appropriate
• Consumer Duty- Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations, delivering good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes 
• Process Improvement - identifing areas of improvement and working within our processes and agile framework to take action to continually enhance the customer journey
• Covering aspects of team members roles during absence, ensuring no impact on service or projects