We’re recruiting for a Resident Engagement Manager to join us. You will deliver against LGAH’s resident engagement model to ensure customers are at the heart of decision making and are able to provide meaningful feedback to ensure LGAH landlord services are meeting customer needs.  This will include creating and overseeing all structured forms of resident engagement,  direct overseeing the delivery of engagement activities and working closely with LGAH’s management providers to align localised levels of engagement with centralised formal structures.

The role holder is also be accountable for ensuring LGAH is meeting its regulatory requirements for resident engagement, assessing its approach against the Regulator of Social Housing Consumer Standards and providing the required levels of assurances to confirm compliance.

What you'll be doing:

Creating formal structures of resident engagement, including resident panels to scrutinise areas of service delivery

Setting up and delivering support mechanisms to help customers create localised resident groups, including how feedback from these groups link back to service improvements

Collaborating with LGAH management providers to assess and assure areas of localised resident engagement

Overseeing improvement plans and learning to ensure actions required by other teams are being progressed and reported back to customers

Performance reporting and insight analysis of customer feedback which links back to LGAH resident engagement model

Building assurance checks across key landlord services with customers to promote collaboration on assessing the quality of services being delivered locally

Evolving engagement activity linked to LGAH changing customer demographic, digital solutions and areas of innovation in promoting co-creation and scrutiny of services.