As a Customer Experience Executive you will be working as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. You will be providing high quality support to regulated and unregulated customers. Our aim is to understand a customer's circumstance and offer the appropriate support. This can be achieved through exceptional customer service and treating customers with compassion. 

As a Customer Experience Executive, we are looking for someone to:

• Deal with inbound calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts. 
• Display effective listening and questioning, understanding the root cause of a customer's financial situation and work with the customer to find the right solutions for their needs. 
• Resolve customer enquiries - aiming for first contact resolution to reach good customer outcomes.
• Identify and resolve any customer complaints and escalate where appropriate
• Understand the needs of vulnerable customers and arrange the appropriate type of support.