We are currently looking for a Food and Beverage Team Leader at Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.

Your mission:

Job Description

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by increasing sales and the productivity of F&B points of sale.

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,

Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Ensures that reference standards are properly applied,
• Checks that sales materials are well presented
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.

Commercial / Sales

• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team
• Keeps close track of what the competition is doing, and encourage upselling techniques
• Develops excellent relations with guests

Management and Administration

• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Checks inventories that have been carried out and comply with Marge Brut (stock taking procedures)
• Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand