This role will have responsibility for both analysis and design on relevant projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.

The Day to Day:

•Develop deep understanding of the chatbot and associated business and customer experiences

•Analyse customer outcomes, broader MI and complex business problems to identify and help quantify pain-points and opportunities for the chatbot. Prepare options, collaborate on solutions and own through to resolution.

•Support detailed design, documentation and build of the chatbot experience

•Support the product owner in the elaboration and refinement of the product backlog 

•Ensure business stakeholders are fully informed and any business-related activities are coordinated alongside squad deliverables. 

•Assist in initiative discovery and formulation of scope, and planning. 

•Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs 

•Support the organisation in mapping current state and future state journeys, processes and value streams to support strategic goals. 

•Identify, analyse and raise risks, issues and dependencies. 

•Conduct detailed change impact assessments as part of end-to-end change delivery. 

•Support the creation of content to support the change delivery to end users.

•Support the wider change community to ensure change is managed successfully across esure. 

•Maintain effective stakeholder relationships for successful implementation of initiatives.