Required Skills / Qualifications: " Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer " Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills " Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers " Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc) " Strong desktop support knowledge including hardware, software, and networking concepts " Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds " Good knowledge of MAC OS, IPAD and Android devices " Knowledge in windows Image build process and SCCM deployments. " Basic understanding of Audio/Video equipment and conference room setup " User account creation for Active Directory, Exchange Mailboxes, Distribution lists " Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations " Troubleshoot and assist end users with mobile device setup, activations and performance issues. " Handheld Blackberry, Android & IOS support knowledge " Strong Customer service skills " Strong written and verbal communication skills