Front of House Executive - £12.09ph - £14.24ph plus holiday pay – Central London
Start Immediately for three months initially

Ready for an exciting role in Central London? Join us as a Front of House Executive and be the welcoming face of a prestigious institute! Start immediately for an initial three-month period, with the potential to go permanent for the right candidate!

MAIN DUTIES

• Deliver a high-quality service for all students and staff.
• Operate as the first line of contact to the Institute providing a respectful and welcoming environment and service.
• Meet and greet staff, students, applicants and external visitors, providing a positive first impression and an efficient sign posting service in person and via the telephone.
• Maintain the Visitors' Log and sign in/out system as well as preparing and printing Visitor Badges.
• Provide refreshments to external visitors.
• Ensure the building entrance, reception, waiting areas and all other public spaces and facilities within each building are kept clean, tidy and presentable at all times.
• Monitor the activities and operations that take place within the buildings and report any incidents to Estates and Facilities personnel.
• Receive and respond to incoming telephone calls and emails efficiently and effectively, and where applicable forward to other members of staff.
• Receive external mail and sort and distribute to staff.
• Collect internal-to-internal mail and sort and distribute to staff.
• Receive, sort, store/distribute any deliveries received in the building.
• As required maintain stationery and office supplies.
• Maintain and be the gatekeeper for all required email inboxes.
• Organise catering bookings and catering stock management for meetings or events.
• Implement any room bookings that are required.
• Facilitate meeting room preparation.
• Attend and contribute to Staff Meetings, Staff Development sessions and all other meetings at which attendance is required.

PERSON SPECIFICATION

• Experience of working in a front of house or student support function in a Higher Education setting.
• Experience of customer service, answering telephones and responding to emails.
• Computer literate (to include competence in the use of Microsoft Office, in particular Word, PowerPoint and Outlook; SharePoint; and Microsoft Teams).
• Excellent writing, communication and interpersonal skills.
• Ability to engage, influence and work positively with a wide range of people.
• Ability to work independently as well as take direction and work collaboratively across divisional and departmental boundaries.
• Excellent organisational skills and the ability to effectively prioritise.
• Ability to manage change and adapt to a fast-changing environment.
• Welcoming and hospitable attitude.
• Ability to own and find solutions to problems.
• Enthusiasm and empathy for the Institute's purpose.
• Good time management, with an ability to work under pressure and meet tight deadlines, whilst maintaining high attention to detail.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.