Job Title: Technical Support Administrator Location: Bristol, UK Salary: £30,000 + Bonus Sector: Manufacturing/Construction About the Company

A global leading manufacturer in construction plant equipment is seeking a highly motivated and detail-oriented Technical Support Administrator to join its dynamic team in Bristol. Renowned for its commitment to innovation, quality, and customer satisfaction, this company plays a pivotal role in building and maintaining infrastructure worldwide.

Job Description

The Technical Support Administrator will be responsible for performing service administration tasks and supporting the service control function. This role demands proficiency in managing administrative duties and providing technical support to ensure smooth and efficient service operations.

Key Responsibilities

• Performing service administration tasks, including scheduling, documentation, and reporting.
• Supporting the service control function by assisting with technical queries, troubleshooting, and resolving issues.
• Maintaining accurate records of service activities and customer interactions.
• Coordinating with various departments to ensure timely delivery of services and resolution of customer concerns.
• Assisting in the preparation of technical documentation and service manuals.
• Monitoring service workflows and identifying areas for improvement.
• Providing exceptional customer service and maintaining positive relationships with clients.
• Contributing to the development and implementation of service policies and procedures.

Requirements

• Previous experience in a technical support or administrative role, preferably within the manufacturing or construction industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to multitask and manage time effectively.
• Problem-solving skills and a proactive approach to work.
• Knowledge of service management systems and practices is a plus.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary of £30,000 + bonus.
• Opportunities for professional development and career advancement.
• Comprehensive benefits package including health insurance, pension scheme, and more.
• A supportive and collaborative work environment.
• The chance to work with a global leader in the construction plant manufacturing industry.