Professional Services Consultant
Posted 24/08/2024 by eTeam UK
Type of contract: fixed terms contract or B2B
Length of contract: 12 months (with possible extension)
Work model: hybrid (2-3 days per week onsite)
Our client is a global data management and cloud storage company. The company specializes in helping organizations manage and store their data. The company is well-known for its hardware and software products that offer data storage solutions. Their products range from flash storage systems to hybrid cloud infrastructure.
Main responsibilities:
Main requirements:
Length of contract: 12 months (with possible extension)
Work model: hybrid (2-3 days per week onsite)
Our client is a global data management and cloud storage company. The company specializes in helping organizations manage and store their data. The company is well-known for its hardware and software products that offer data storage solutions. Their products range from flash storage systems to hybrid cloud infrastructure.
Main responsibilities:
- System Management & Execution
- ONTAP firmware upgrades and recommendations
- NetAppp Operations Manager (OM) implementations and upgrades
- Storage and Data Management System monitoring by using OM
- On-site diagnostics and replacement of hardware components
- Global Support Centre (GSC) coordination
- Facilitation of GSC case resolution
- Test planning and execution
- Participation in regularly scheduled reviews with the customer
- Documentation of company’s Storage Environment
- Provide weekly written status reports on the Professional Services being performed under this Service Description
- Perform daily monitoring and diagnostics
- Provide details on a local point of contact to company for Return Material Authorizations. The SME is responsible for obtaining from the customer an up to date copy of the local points of contact for the Customer’s system. This information is used to provide correct address details for parts shipments. The SME will handle any parts returns for the Customer’s company systems.
- Serve as an assigned advisor responsible for understanding the customers environment and representing the customers support needs to the GSC.
- Provide assistance with the company’s support site and advise how to best use the site.
- Assist with technical support matters in cooperation with a Technical Support Engineer when required.
- Coordinate GSC customer service personnel and field resources to solve the Customer’s problems
- Report on process and product maintenance
- Regularly analyse Auto support diagnostic date
- Perform Case trend analysis
- Provide proactive service management, including software and hardware release planning and bug analysis
- Analyse software patches and field alerts and advise the customer on appropriate next steps
- Assist with disaster recovery (DR) planning, data archival planning and data migration planning
- Analyse the customer needs and recommend additional products and services to meet those needs
- Participate in the customers weekly change management meetings
- Assist the customer in modifying scripts
Main requirements:
- Experience in a technical role, ideally within the storage, data management, or enterprise IT space (preferable: Storage Engineer)
- Previous experience working in a customer-facing role, such as a technical support engineer, systems engineer, or IT consultant.
- In-depth knowledge with NetApp technologies
- Minimum 3 years of experience with ONTAP
- Strong experience in system management, including firmware upgrades, system monitoring, and diagnostics.
- Familiarity with scripting (e.g., Bash, PowerShell, Python) for system management automation or modifying existing scripts to meet customer needs.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 24-02366-1305-3
- Job ID:
- 1276000000000006796
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