In Scope Activities,
" Digital champion for O365
" Install computers. Fleet management Handover to users, including app install.
" Ordering of HW, changing PC ownership. Lifecycle of IT equipment Contact with external suppliers.
" Should be part of VAS/Uptime support team.
" Maintaining the smooth and efficient operation of the IT systems, infrastructure and back up facilities.
" Point of escalation for all network and telephony technical incidents and problems.
" Taking ownership until problems are resolved.

Job details :
Support category
(PC, Network, Telephony...) Task / Activity Occasional or regular activity? App environment Digital champion for O365 Regular Client Deploy, install computers Regular Client Fleet management (important) Regular General Handover to users, including app install Regular General On behalf: Faros, ordering of HW, changing PC ownership... Regular General TCS (Gent or Sko vde) is backup of Andy Occasional General Lifecycle of IT equipment Regular Interaction Contact with external suppliers Occasional Interaction Should be part of VAS/Uptime support team Regular Interaction Opportunity to share with GTO Occasional Interaction Sync and regular weekly meeting will be required to ensure no colision between GTO and UpTime Regular Interaction Expectations for holidays and sickness: backup from Yves and Andy is possible only if HCL resource can backup Yves and Andy. Regular Knowledge Base knowledge for Network, PC... Regular Other / mission profile Total IT care! Regular Other / mission profile Flexibility in available time: 8am-4.30pm are time boundaries Mon-Fri (unplanned), planned can be any time (no ISR required). 40h/week is norm. Occasional Other / mission profile Autonomous and eager to learn Regular Other / mission profile Handling stressing situations Occasional Other / mission profile SPOC for all IT issues Regular Other / mission profile Patience Regular Other / mission profile Taking Responsibility Regular Other / mission profile Adaptability Regular Other / mission profile Problem Solving Skills Regular Other / mission profile Learning Skills Regular Other / mission profile It will be preferable to have a resident in Rugby Regular Preparation Setup activities for Rugby Regular Problem resolution Find workarounds Regular SW development Scripting Occasional Volvo environment Faros knowledge Regular Volvo environment Access to specific Volvo tools (Faros), HCL people don't have such access. No onsite resource in Rugby or Warwick Regular Warranty Warranty issues Occasional