As the Business Operations Administrator at Excelerate360, you will play a crucial role in supporting the day-to-day operations of our company. We are looking for an engaging individual who is passionate about providing excellent administrative support and who thrives in a fast-paced environment.

In this role, you will be responsible for a variety of administrative tasks including managing calendars, coordinating meetings, preparing documents and reports, and maintaining accurate records. You will also assist in the implementation and improvement of operational processes to enhance efficiency and effectiveness.

We are seeking someone who is detail-oriented, highly organized, and possesses strong communication skills. You should be proficient in using various office software and have experience in handling confidential information. Additionally, the ability to multitask, problem-solve, and work collaboratively in a team setting is essential.

If you are a proactive and resourceful individual who is ready to contribute to the operations of our company, we would love for you to join our team!

Requirements

• Proven experience as an administrator or in a similar role
• Excellent verbal and written communication skills
• Highly organized with a keen eye for detail
• Proficient in using Microsoft Office software
• Ability to handle sensitive and confidential information
• Strong problem-solving and multitasking abilities
• Collaborative team player with a proactive attitude
• Prior experience in business operations is a plus

Key Responsibilities:

• Onboarding of new Staff, through the introduction to and training on internal systems and tools.  Including the Google Workspace, Skype, Salesforce CRM, Ringover telephony and LinkedIn Sales Navigator.
• Registering and packaging computer equipment for shipment to new employees.
• Cleansing data, cleaning and registering computer equipment returned from employees.
• Maintaining the Asset Register with the allocation and status of all computer equipment. 
• Stock management and placing orders with third party suppliers as necessary.
• Development of process documents and videos to assist onboarding and ongoing training of Business Development Executives (BDE’s).
• Assist in the management of our internal Salesforce CRM, through data management, template creation, cadence development, user support and report generation.
• Management of Excelerate360 outbound Lead Generation email campaigns.
• Prospect list generation using our third party data provider Cognism.  Cleansing, deduping and uploading prospect data into Salesforce.
• Provision of encrypted prospect lists to Account managers and clients.
• Maintain the relationship with our external IT Security team and Hiscox Cyber Security Training platform.  Registering new devices and users, working with managers to ensure completion of mandatory training.
• Management of Manual Research projects, from brief development, monitoring team output, to data delivery with analysis to Account Managers and Clients.
• Cleansing, removal of duplicates, verification, and upload of research data into the Salesforce CRM.
• Maintaining the Lusha.co Data Sheet – providing prospect information to BDE’s.
• Screening of Salesforce CRM data against the CTPS on a monthly and TPS on a quarterly basis.
• The accurate recording of daily, weekly and monthly BDE activity statistics for internal and external reporting, using Google Workspace, LinkedIn Sales Navigator, Ringover and Salesforce.

We are committed to our values: we are forward-thinking and not afraid to optimise our approach. We are open and operate fairly whilst demonstrating respect in everything we do. 

Benefits

• £22,000 - £25,000 plus bonus
• 21 Annual leave days in year 1, rising to 25 days (plus bank holidays)
• Additional Day's Leave for your Birthday
• Ongoing expert training and support
• External training allowance (monthly)
• Employee Assistance Programme (Mental Health wellbeing)
• Daily team meetings
• Company Sick Pay
• Christmas/Summer events
• Great fun, team environment
• Remote working optional