JOB TITLE: Relief Security OfficerREPORTING TO: Soft Services Manager

LOCATION: Corn Exchange 3 Fennel Street Manchester M4 3TR

SHIFT PATTERN: Flexible Hours

PAY RATE: £11.56 per hour

ROLE OVERVIEW AND PURPOSE

Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the Security Team and should always act with professionalism. A can-do attitude is essential in this highly influential role.

We are looking for a CCTV controller as well as for Hosts/Security Guards. Please refer to the Qualifications section for more information on what are the requirements.

KEY RESPONSIBILITIES

SECURITY HOSTS:

· Works as a team player in meeting guest needs and actively contributing to the efforts of all departments.

· Carry out regular patrols of the centre as detailed in the site assignment Instructions, being always proactive.

· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.

· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.

· Maintain vigilance and highlight/manage unauthorised access by banned individuals.

WE ARE LOOKING FOR SOMEONE WITH EXCELLENT CUSTOMER SERVICE, PEOPLE AND COMMUNICATION SKILLS. WE ARE WILLING TO INVEST IN THE RIGHT PERSON AND ASSIST WITH OBTAINING THE RIGHT SIA CERTIFICATION.

CCTV CONTROLLER:

Undertake fire system testing, maintain and record all centre safety systems including, fire systems and intruder alarms.

Comply with the data protection act and ensure that the only authorised persons are permitted on site, and all sensitive information remains controlled.

To maintain the appropriate and optimum usage of the CCTV system.

ESSENTIAL SKILLS:

· Excellent organisational skills with the ability to balance competing priorities and workloads.

· Good written and verbal communication skills

· Able to remain calm under pressure.

· Adaptable and flexible in approach to work required.

Requirements

· Must meet all requirements to receive required SIA badges (if applicable), including successful completion of a background check and 5-year work history. Training will be provided if required.

· For our CCTV controller roles, we require CCTV certification. The role of the CCTV Controller is varied, you are required to be adaptable to the centre and the clients needs.

· For our security officer roles, we require a Door Supervisor or Security Guard badge. We offer upskilling and additional training.

Benefits

· Life Works - an online platform with company perks, discounts, etc.

· Online payslips available days before the pay date.

· Company events such as the annual Team Member Appreciation Week

· ABMCares – participate in charity initiatives of your choice, a paid day off to volunteer, a matching program for charitable donations, and more.

· Career progression: many of our frontline employees decided to go into managerial roles.

· Training & upskilling opportunities: First Aid, Mental First Aid, Brand Ambassador course, IOSH Working Safely, IOSH Managing Safely, and many more courses available through ABM University – our bespoke learning platform.

· Employee Awards: ABM Heroes, Employee of the Month, Long Service awards.

· Site social outings, celebrations and events.

· Corn Exchange is in prime central location with excellent transport links (trains, buses, tram).

· ABM provides support with license upgrades, expiration, and renewals.

· Discounted access to onsite restaurants & activities