Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Summary:

To ensure the daily cash allocation process is accurate and up-to-date for all businesses. To ensure that all payment disputes are managed by working closely with the collection teams and credit control. Ensure that Query resolution and timely cash collection to customer credit accounts takes place daily. They will also manage the volume and value of unallocated cash to sustainable levels whilst minimizing the impact of bad debt within the company.

Responsibilities:

• Managing incoming emails, prioritising and ensuring onward transmission to internal departments where necessary
• Answering and responding to billing enquiries and providing account/product/supplier information to customers
• Send copy invoices, credit notes, activity reports and statements as requested
• Processing credits, refunds
• Dealing with 3rd party portals

Benefits

• Monday - Friday working pattern
• 25 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression