Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of London’s most exciting startup founders!

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepeneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 50,000 companies served and startups raising over £1.5 billion on our platform, we've become a driving force in the industry.

With offices in London and Paris, and a team in Ireland, we're always looking for talented individuals to join our team.

Our values are key to our success here at SeedLegals:

• We invest and trust in each other;
• We are committed to a growth mindset;
• We embrace diversity and cultivate inclusion;
• We are driven by customer success.

The Role:

You’ll be part of the Customer Experience team working as the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals from login issues through to questions about specific legal documents.

The role involves working directly with other teams in the business, including our engineers, product managers, sales teams while also collaborating with our amazing founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best in class support to our users.

This is a hybrid position where we would require you to come into our London or Paris offices a couple of times a month meaning that you would need to be based in either the UK or France. Your annual starting salary would be between £28,000 - £30,000.

Requirements

• You have experience working in customer service, customer support or customer experience.
• Experience working with Hubspot and on a live chat would be beneficial.
• You have phenomenal written and verbal communication skills and can translate difficult technical and legal terms into relatable language for a wide range of startup founders.
• You’re motivated by the opportunity to deliver an awesome experience to SeedLegals users.
• You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day.
• A proactive approach and bias to action, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customers’ experiences.
• Outstanding organisational skills, with the ability to multitask and meet deadlines.
• Motivated to assume responsibility and work within a fast-paced, scaling company.
• An interest in delivering high level customer support, learning about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial.

• Being able to speak both French and English.

Benefits

• Private healthcare, life, and group critical illness insurance
• 25 days annual leave, plus bank holidays and your birthday off
• 3 volunteer days per year
• Share options after one year in the company
• Pension
• Hybrid working policy, and a £250 work-from-home allowance.
• Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
• Discounted Classpass membership
• Cycle to work scheme
• Annual learning & development budget
• Free lunch in the office once a week

Interview Process

• Apply online
• 30 min video call with a member of the team
• 1hr long interview with a manager & member of the team
• 30 min chat with the Head of Customer Experience
• 30 min chat with the CEO