MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

The Education Partnerships Manager is responsible for building strategic and productive relationships for our existing schools. The EPM will own ~100 schools and will be responsible for overall programme success which includes renewal, upsell and cross-sell through supporting the school, alongside our internal teams, to drive excellent programmes and spot growth opportunities. The EPM will be a trusted advisor for the school on how they can achieve better pupil outcomes through program expansion and additions.

The Education Partnerships Manager will use sales best practices, including MEDDIC, Challenger Sales and Social Selling, to uncover new contacts within accounts and build relationships that result in additional revenue year after year. They will proactively generate their own leads with their accounts to drive cross sell and upsell opportunities and pipeline, while also collaborating with Marketing and Sales Development Representatives to exceed revenue goals. They will also work, alongside Customer Operations, to ensure that programmes are running successfully, using key programme moments such as onboarding and check-ins to nurture relationships and find opportunities for up and cross sell. 

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to a Basic DBS check.

What’s in it for you?

1. Work alongside a team of owners: people who have initiative and take action.
2. Opportunity to work for a brand with real social purpose and quality of product: over 1,300 schools have trusted MyTutor as their education platform. 
3. Benefit from an eclectic Learning & Development programme alongside weekly team-driven commercially focused workshops.
4. Partner with different departments, we work very collaboratively as an organisation, we value individual and team contributions toward shared successes.

The Day to Day

• Own the renewal, upsell and cross-sell relationship with ~100-150 school accounts, acting as a trusted advisor, delivering strategic advice and recommendations.
• Manage your time to hit key KPIs to ensure you hit and exceed personal revenue targets.
• Support schools in maximising the success and impact of the products they purchase from us driving successful and impactful programmes to maximise our value and clinch renewal and growth opportunities
• Identify and capitalise on growth opportunities (cross-sell and up-sell) with existing contacts.
• Diversify relationships in accounts to help embed MyTutor and open new commercial opportunities.
• Utilise sales enablement tools and CRM systems effectively, alongside regular communication and appropriate account management cadence to maintain strong and secure partnerships
• Work closely with Marketing to nurture school and academy trust decision-makers to keep them engaged and responsive to outreach throughout the academic year.
• Champion the voice of the customer by sharing prospect and customer feedback and insights across the company. 
• Proactively develop school champions and leverage positive relationships to drive referrals.
• Take ownership of building your product and sector knowledge to act as a trusted school adviser. 
• Help create effective processes and strategies for program renewal, upsell and cross-sell, supporting the wider team in achieving our goals.
• Work closely with Head of Revenue Operations, managing a healthy pipeline to deliver accurate forecasting

Requirements

Who will you be?

• 3+ years in a Sales role focused on upselling and cross-selling, leveraging best-in-class sales methodologies such as MEDDIC, Challenger and Social Selling
• Proven track record of hitting KPI including renewal and account spend targets
• Experienced in developing transactional relationships into long-term strategic ones
• Excellent time management and organisational skills
• Ability to prioritise individual accounts within a larger account portfolio
• Skilled objection handling with a challenger mentality
• Excellent communication skills, both verbal and written
• Confidence in speaking with senior decision-makers.
• Excellent telephone call-handling skills, including questioning, probing, listening, matching, and closing
• Someone who enjoys collaborating with their team and up-skilling together
• Track record of reliable data hygiene and pipeline tracking within Salesforce

Benefits

Perks & Benefits

• Salary up to £40,000 p.a. depending on experience + £10,000 – £20,000 OTE
• Hybrid working 1-2 days per week from our London office (Brick Lane)
• 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials

Interview process

1. A screening call with a member of the Talent team.
2. A competency & skills-based interview with the Hiring Managers.
3. A task or presentation related to the role, we will give you ample time to complete this.
4. A culture & values add virtual-coffee with a member of MyTutor.