We are the first company to recognise one of the fastest growing trends in the world of beauty. With modern innovation allowing manufacturers to create devices that mimic the on-site devices used by professionals in salons, spas, and clinics, CurrentBody has brought together a complete selection available for home use technology.

We are looking for a highly motivated Customer Service Advisor with a passion for delivering customer excellence through social media channels to join our team at our new purpose-built offices in Levenshulme, Manchester.

As the foremost provider of beauty devices, we handle a wide range of products and have suppliers and customers across the world. This role will focus on managing customer queries and interactions through social media platforms and ensuring a positive customer experience.

Responsibilities:

• Monitor and respond to customer queries and comments on social media channels in a timely and professional manner
• Provide accurate and helpful information to customers, promoting the company's products and services
• Engage with customers to build rapport, address concerns, and resolve issues
• Collaborate with other customer service team members and departments to ensure a seamless customer experience
• Maintain customer records and document interactions for future reference
• Stay up-to-date with industry trends, product knowledge, and customer service best practices

Requirements

• Proven experience in customer service, preferably in a social media or online support role
• Excellent written and verbal communication skills
• Strong understanding of social media platforms and their use in customer service
• Ability to multitask and prioritize work in a fast-paced environment
• Attention to detail and problem-solving skills
• Positive attitude and a passion for providing exceptional customer service
• Proficient in using social media management tools and customer service software

Hours:

3 Shift patterns which rotate - 1 in 3 weekends required.

7:00am - 3:30pm Office based

8:00am - 4:30pm Office based

11:30pm - 8:00pm Work from Home

When working weekends it is both Saturday and Sunday Working from home 9-5.30pm with days off in lieu during the week.

Benefits

Competitive Salary

33 days Holiday

Staff Discount

EAP Scheme

Flexible Working

Free Parking

Regular Social Events

We are committed to creating a diverse and inclusive work environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.