About Selecta

Selecta is an innovative global industry leader and food tech pioneer, which runs as a 24/7 food & drink distribution and technology led powerhouse with 2021 reported revenues of over €1billion. Selecta provides millions of moments of joy to its end consumers throughout Europe. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

We are hiring a Service Support Specialist to join our team and provide essential support to our service technicians and customers. In this role, you will be responsible for managing incoming calls, coordinating service requests, and ensuring timely resolutions to customer issues. You will work closely with our Area Service Leaders and provide administrative support to ensure smooth operations.

Requirements

What does the day to day look like for a Service Support Specialist?

• Answering incoming calls and emails from customers, addressing their concerns and providing solutions.
• Coordinating service requests and dispatching technicians to customer locations.
• Tracking and documenting customer interactions and resolutions in our system.
• Providing administrative support to the technical team, including inventory management and scheduling.
• Collaborating with internal departments to ensure customer satisfaction and timely service delivery.
• Running of warehouse, maintaining a safe working environment and ensuring a high standard of cleanliness and stock accuracy.
• Unloading and loading of vehicles using Forklift Truck.
• Maintaining and recording of vehicle weight to ensure we are legally compliant
• Work closely with the field team and relevant department to deliver exceptional service.
• Support the ASL’s communication of departmental or company information to the team, management, and other departments

What are we looking for in a Service Support Specialist?

• Strong communication skills and a friendly, customer-oriented approach.
• Excellent organizational and multitasking abilities.
• Attention to detail and the ability to follow processes and procedures.
• Proficiency in using computer systems and software.
• Previous experience in customer service or administrative roles is preferred.
• Ability to work well in a fast-paced team environment.
• Positive attitude and willingness to learn and grow.

Benefits

• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You are supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.