Job Title: User Researcher

Salary: £37,000 - £40,000

Hours per week: 35

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.

Closing date: 28 July 2024

About the roleWe are seeking a passionate User Researcher to join IOSH at the forefront of a major digital transformation. In this newly created role, you will be pivotal in shaping the future of our digital offerings by planning, designing, and executing research activities to deeply understand our users and their motivations for engaging with our products and services. 

Your insightful research will drive strategic decision-making and enhance digital experiences, informing design and development processes to ensure the user experience not only meets but exceeds expectations. 

You will collaborate closely with content and UX designers to understand how our inbound marketing activities attract customers, and continuously apply optimisation techniques to increase conversion. 

This is a key role where your contributions will be instrumental in delivering our strategic priorities and advancing our 5-year strategy, Activate 2028. 

Join us and be a part of a dynamic team driving forward our digital transformation and strategic goals. 

What you'll bring

The ideal candidate will have an excellent understanding of user needs and behaviours, information architecture, interaction design, and accessibility. 

You will have the ability to think creatively, challenge the status quo, and seek opportunities for continuous improvement. 

You will have excellent planning, organisation and administration skills with proven experience in developing, implementing, and analysing research plans in complex organisations with multiple stakeholders and customer segments is a must. To succeed in this role, the successful candidate will also have experience using research to continually enhance websites and leading associated development and implementation projects. 

Essential criteria

• Excellent knowledge of UX principles including understanding user needs and behaviours, information architecture, interaction design and accessibility 
• Excellent knowledge of research methodologies and best practices for conducting ethical and reliable user research 
• Excellent knowledge of analysing data to inform and enhance decision making and performance improvement. 
• Good knowledge of the technologies used to build and operate digital services        

What's in it for you?

Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting (url removed).

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to (url removed).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.