Salary: £23,000 - £26,000 per annum

With 22 years of leading industry experience, SMS Environmental Ltd provides vital water and air hygiene services to domestic and commercial customers throughout the UK.

As a result of business growth, we have an exciting opportunity for a Key Account Administrator to join our expanding, positive, caring, and ambitious Account Management Department based from our Harwell Head Office, located in the Harwell Science Park, just off A34 Chilton Interchange,

Our role plays a key and active part within our Account Management department and will provide assistance with client request/requirements, projects and administrative duties. Primarily partnering with our experienced Senior Account Manager; you will also work with the wider account management team to ensure success on all service points and absolute customer satisfaction.

Your exciting new role will deliver:

• Contract, project, and administrative support to Account Manager(s)
• Generate accurate quotes and correspondence for company contracts
• Accurately generate data requests and tasks from client requirements
• Create Excel, data, and numeric reports, as well as uploading data to client portals
• Job/Asset/Task Management and processing for invoicing
• Build key relations with purchasing team, ordering parts and equipment for contract requirements
• Input and maintain accurate data information within internal database, Opuz
• Provide articulate and informative customer service, with support of Account Manager
• Source, obtain quotes, process, and manage Subcontractor relationships
• Conduct client contract reviews, renewals, reports, and communications with Account Managers
• Attend virtual and in person client meetings; taking meeting minutes, creating reports and documentation
• Administrative support to Account Management team using MS Office and Databases
• KPI reports for clients and any ad hoc duties that may be required

Requirements

Your career experience:

Our Account Management team are at the forefront of excelled customer service to our clients, and your role will play an integral part in the smooth delivery of high-quality SMS services to our clients. You will be a customer focused individual, used to delivering high quality administration and data to precise customer needs, within a fast-paced environment.

Essential:

• Previous administration, contract co-ordination or financial administration experience
• Evidence of processing administrative documents and reporting to high standards
• Career history of attention to detail and working with financial quotations
• Prior experience using MS Office (Word, Excel) and / or Google Applications
• Excellent standard of written and spoken English, able to articulate complex information in a clear, concise manner
• Ability to work to deadlines and curiosity to keep learning and ask questions
• Disclosure and Barring Service clearance (ability to pass a DBS check)

Desirable:

• Full UK driving licence
• Experience within a customer facing role, managing client expectations
• Prior career history in water hygiene, legionella, or water treatment industries

Applicants must be able to provide evidence of their Right to Work in the UK. All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

Benefits

SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:

• Competitive salary
• 30 days holiday including bank holidays
• Enhanced sick, maternity & paternity pay
• Employee Assistance Plan including a 24/7 free confidential helpline
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
• Extra bonus holiday for birthday on completion of 2 years’ service
• Private Health Cover or Alternative Cash Plan on completion of 2 years' service
• Cycle to work scheme
• Long service rewards from 1 years' service
• Free eye check
• Support to gain further training and qualifications

Background on SMS:

For more than 22 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.

Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials, and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.

All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.

SMS Environmental employs over 215 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell (South Oxfordshire), Derby, Cardiff, and Glasgow.

If this sounds like you, we would love to hear from you – click Apply Now!

SMS Environmental is committed to recruiting, retaining and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates.